Vista install problem

[rmartin822]

I've just received a new computer with Vista. I've tried to install
Shadow Plan 4.3.1 and the installer tells me,

"Catapult Install Expert could not detect a compatible Palm Desktop
software configuration and will cancel installation."

When I tried to install "by hand" I get a pop up that says,

"No Desktop users exist."

And, simultaneously, another pop up that says it can't
find "Shadow.prc" (which was the file I just clicked on to get the
message.)

I've looked all over the website and this forum for a solution. Can
anyone help?

Thank you.

[Dean Lawrence]

Martin,

This is a Palm Desktop issue, not a Shadow issue. There was
compatibility issues between Vista and the Palm install tool when
Vista first came out. Make sure you upgrade to the compatible version
of Palm Desktop.

http://www.palm.com/us/support/windowsvista/

Hope this helps,

Dean

Post by rmartin822
I've just received a new computer with Vista. I've tried to install
Shadow Plan 4.3.1 and the installer tells me,
"Catapult Install Expert could not detect a compatible Palm Desktop
software configuration and will cancel installation."
When I tried to install "by hand" I get a pop up that says,
"No Desktop users exist."
And, simultaneously, another pop up that says it can't
find "Shadow.prc" (which was the file I just clicked on to get the
message.)
I've looked all over the website and this forum for a solution. Can
anyone help?
Thank you.
------------------------------------
Yahoo! Groups Links

[Jeff Mitchell]

On Tue, 2 Sep 2008, rmartin822 wrote:

# I've just received a new computer with Vista. I've tried to install
# Shadow Plan 4.3.1 and the installer tells me,
#
# "Catapult Install Expert could not detect a compatible Palm Desktop
# software configuration and will cancel installation."
#
# When I tried to install "by hand" I get a pop up that says,
#
# "No Desktop users exist."
#
# And, simultaneously, another pop up that says it can't
# find "Shadow.prc" (which was the file I just clicked on to get the
# message.)
#
# I've looked all over the website and this forum for a solution. Can
# anyone help?

MS did some weird stuff with Vista that prevents applications from
seeing some of their own data sometimes, or more to point.. some other
applications data (like Palm Desktop), so they broke a few things.
Historically I relied on the Catapult system for installers.

I worked a few weeks back on a new installer that should work
nicely on Vista, but I didn't have a chance to finalize it.

(I've got something on the go right now that has a very nasty
timeline, so I'm tied up with it until a few weeks from now, sadly.)

If you would bug me in a couple weeks, I will see about knocking
out the installer (at least an alpha for you to fiddle with), and then we
can see how it goes from there.

I also have some fixes for T|X users I'd like to bundle up.

Sadly my Palm-side has been on lower priority for awhile, as
theres just not much coming in the door from that side anymore :(

jeff

--
If everyone would put barbecue sauce on their food, there would be no war.